The team here at Bentley's wants to ensure that every musician is satisfied with the products they receive, but understand that not ever piece of gear is for every person. With returns, the absolute best way to proceed is by contacting us directly, after which we'll work with you to make the process as smooth as we can. It's our goal to make sure you have the right gear for you as soon as possible!
Returnable within 14 days of delivery, or 7 days of in store purchase.
Restocking Fee: *15%
*(At our discretion.)
Used & Vintage Items
Not Returnable (unless at our discretion)
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Buyer receives a full refund in their original payment method less any shipping charges.
Before returning an item, please contact us. **Please understand that we advertise some items as brand new, and they are, however, they may be subject to stick marks from tuning or video demoing.**** We accept returns within 14 days of you receiving a product on all new items. We do NOT accept returns on used, clearance/blowout items and special / custom order items.
If you wish to return an item within 14 days of receiving it, you MUST meet all of the following criteria: You must include ALL original packaging materials, in the condition in which they were received. You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item. The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints. The item will be subject to a 15% restocking fee if we are unable to sell the item in the condition in which it was sold to you. You are responsible for the return shipping costs, and should you opt for a refund, the original shipping amount will not be refunded, whether you were originally charged for shipping or not.
Bentley's allows a maximum of two returns per customer per year, starting from the date of the first returned item. We ask that you please supply tracking information when returning your item. You are responsible for the item until we receive the item at the address provided below:
ATTN: Returns Bentley's Drum Shop 4477 N. Blackstone Ave. Fresno, CA 93726 1-(559)222-5011
Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.